Frequently Asked Questions

Phone Support

Support Phone

0800 694 1929

General Queries

Check out our come and see us section for more information.

You can request a free brochure here.

More information can be obtained by contacting our friendly team on or calling 0800 694 1929 

The glass provided with the Rhino range of greenhouses is 4mm toughened safety glass which is much stronger than horticultural glass. However, there are a number of reasons outside of our control why the glass might break. In the unlikely event of a breakage, this is not covered by our guarantee.


The final balance is due approximately 2 weeks prior to delivery. By which time you'll have a delivery date!

It depends on the sale 😉 Please contact the team using for more information

Once you have secured your order with a 10% deposit, we will hold the price of your greenhouse for up to 6 months (or until delivery, whichever is first).

Site Preparation

We have a handy guide designed to help whittle down the choices. You can read our base options blog here.

You can find more information on how to prepare a base for your greenhouse here.

Yes, your greenhouse is glazed from the outside and it is ideal to leave a space of about 2ft around your greenhouse. This will also help with any cleaning or maintenance which maybe required at a later date.

If you are preparing a brick plinth using 102mm bricks. More information can be found in our base plans

Each of our Rhino greenhouses are anchored down by the ground anchors and fixings supplied with the greenhouse.

4 corner anchors are supplied as standard and for any greenhouse 8ft long and over an additional 2x L shape side anchors are supplied.

Rhino Queries

Yes, our solar-powered roof vents will automatically open at a set temperature.

Each vent is fitted with a cylinder filled with synthetic wax. As it heats up the wax expands pushing the vent open. As it cools down, it contracts and closes the vent.

Before using the locks, ensure your automatic openers are disengaged, then slide the window lock into position. For further information on how to disengage the autovents, please refer to the instructions supplied with the part.

Lets face it, as we live in the UK storms are likely! We've written a great guide around how to keep your Rhino secure in a storm

We've written a handy guide on the best way to insulate your greenhouse . Hint... it may involve bubble wrap!

For maximum strength and safety we use 4mm toughened safety glass on all our Rhino greenhouses.

Yes, while the 4mm toughened safety glass is much stronger than standard horticultural glass, it can still break. In the unlikely event a of a breakage, we can provide replacement panes.

As with any item left outdoors like cars, furniture and lights, there may be a small amount of colour change over time. We work closely with our paint partners to help ensure that any colour change is minimal and please note that this does not affect the performance of the product. 

Regular cleaning and polishing will help to maintain the life of the colour. For non-painted greenhouses, you can expect to see some natural colour change and blooming over time.

We have a handy guide on how to carry out regular maintenance. But you'll also need to check fixings throughout your greenhouse periodically, or after a severe storm. Clear any debris from gutters & downpipes. Clean your greenhouse at least once a year with warm soapy water (refer to greenhouse cleaning guide on website). Spray automatic roof vent openers with 3 in 1 oil or similar to prevent them seizing. 

Accessories Queries

Our integral staging is designed to run the full length of your greenhouse to ensure a really strong work area.

On 8ft and above, the staging is made up of multiple slats, comprising of 2ft long slats at each end and 4ft/6ft slats in the middle depending on the length of your greenhouse. When fitted, they form a continuous length of staging.

The integral staging can only fit down the full length of your greenhouse, for the rear we have slatted shelves & free-standing staging available to order.

Yes, all of our accessories can be added at a later date. So rest assured you won't be missing out!

The Rhino 10” wide slatted shelves require a ‘gap’ larger than the shelf. For example, a 6ft shelf requires an 8ft ‘gap’ as it fixes to three intermediate glazing bars. You can fit multiple shelves next to each other, however, the total length of the shelves still needs to be less than your greenhouse. For example, two 10”x4’ shelves can be fitted side by side in the 10ft length of your greenhouse. 

Unfortunately we don't. However, we're constantly reviewing our product range so keep your eyes peeled!

The Rhino roof blinds are fitted to a bracket which pushes on to the ridge, from either end of your greenhouse. The Rhino side blinds are on a bracket which fixes to the outside edge of your gutter.  

The roof blinds are pulled down using a ‘reach pole’ and clip just under the eave of your greenhouse. When you are ready to roll them back up to the ridge, just release the clip and they will slowly retract to the ridge of your greenhouse. The side blinds can be pulled down and secured just under the base of your greenhouse.

To make sure your heater can efficiently heat your greenhouse you will need to work out the area (in square feet) of your greenhouse. Each of the heaters on our website then details the area they can keep frost free, and the area they can heat. You can find out more information on our greenhouse heaters here

Spare Parts Queries

You can purchase replacement glass panes on our website. However, if you have any concerns or queries please feel free to get in touch with our friendly team. 

Please contact with your name, delivery address, and a list of the parts you require.


For our Rhino greenhouses, current delivery is 2 to 8 weeks with the option of delaying delivery for up to 6 months if required.

If ordered separately to a greenhouse, all deliveries will be despatched within 2-3 working days.

Yes, please either specify at point of order, or return your help the driver form noting any access issues.

Your greenhouse will be flat-packed, with the frame of your greenhouse packed in boxes. The glass will be delivered loose so that our driver can check each pane as it is delivered for any breakages.


Yes, we can provide contact details of own independent, recommended greenhouse installers, along with a note of the installation tariff for your greenhouse. Please note, installation of accessories may come with an additional charge.

Your greenhouse is supplied with a comprehensive set of instructions, which includes diagrams, descriptions and links to some videos. The Service Team are on hand Monday to Friday to assist with installation queries. We can also provide details of independent greenhouse installers should you wish to contact them to arrange installation of your greenhouse.