Rhino Greenhouses & Coronavirus Update

UPDATED: 10/07/20

Rhinos are running rampant!

We are experiencing never before seen levels of demand for Rhino Greenhouses.

During this incredibly busy time, our Sales and Service teams are all working from home and we are protecting our Production and Delivery staff by ensuring that all necessary Covid-19 safeguards are in place.

Whilst we continue to do our absolute best to deliver excellent service to all of our customers, carefully protecting the wellbeing of our ‘work family’ is of paramount importance. This means it may take a little longer for us to deal with your enquiry.

We therefore ask for your patience and understanding during this time and to please note the following changes to our services -

Our Sales and Service lines are dedicated to Rhino Greenhouse and Rhino Accessories customers ONLY.

Due to high call and email volumes, response times are longer than usual. Please allow for a 24-hour response time to all enquiries. For amended contact information, please refer to the table below before getting in touch.

A dedicated Rhino Technical Support helpline is now available: 07508 709 344.

For after sales assistance on all Rhino greenhouses and accessories, 7 days a week, 8:30am-11am & 3pm-5.30pm. Normal call charges apply.

RHINO GREENHOUSES AND ACCESSORIES

ENQUIRY	PHONE	EMAIL	PLEASE NOTE -
PRE SALES QUESTIONS ON ALL RHINO PRODUCTS	Sales and Service Team on 0800 694 1929	sales@greenhousesdirect.co.uk	Still delivering normally! Your questions can also be emailed. Please allow up to 24 hours for a responses and include a contact phone number.
ORDERING A RHINO GREENHOUSE	Sales Team on 0800 694 1929	sales@greenhousesdirect.co.uk	Still delivering normally! Please allow up to 24 hours for a response to emails and include a contact phone number.
ORDER RHINO ACCESSORIES	Phone ordering currently unavailable - please order online	sales@greenhousesdirect.co.uk	Still delivering normally! For prices, full details and specifications please refer to individual website product pages. Please allow 24 hours for a response to emails and include a contact phone number.
RHINO ORDER DELIVERY INFORMATION	Please email our Service Team	service@greenhousesdirect.co.uk	Please quote your order number and delivery postcode and allow 24 hours for a response to email.
ORDERING RHINO REPLACEMENT PARTS	Please email our Service Team	service@greenhousesdirect.co.uk	Please allow 24 hours for a response to emails and include a contact phone number.
RHINO AFTER SALES TECHNICAL SUPPORT	Call 07508 709 344. Available 7 days a week - 8.30am to 11.00am and 3.00pm to 5.30pm	not available	Speak to an experienced Rhino installer for assistance with assembly of your Rhino. For everything else, including all pre sales advice and ordering parts, please see above.
ALL OTHER GREENHOUSE BRANDS	SEE BELOW	SEE BELOW	SEE BELOW

Halls & Eden Greenhouses are now OUT OF STOCK and not available for purchase. Swallow & Elite Greenhouses are ONLY available to buy via our website.

For alternative contact information for these brands, including technical support, please refer to the table below.

ELITE, SWALLOW, EDEN & HALLS GREENHOUSES AND ACCESSORIES

ENQUIRY	PHONE	EMAIL	PLEASE NOTE -
PRE SALES INFO / PLACING AN ORDER	PLEASE SEE GREENHOUSES DIRECT WEBSITE	PLEASE SEE GREENHOUSES DIRECT WEBSITE	Phone ordering and advice currently unavailable. For prices, product details and specifications please refer to our website - www.greenhousesdirect.co.uk
FOR ALL NON-RHINO DELIVERY INFORMATION, SPARE PARTS & TECHNICAL ASSISTANCE PLEASE CONTACT THE MANUFACTURER DIRECT -
ELITE GREENHOUSES	Telephone 01204 791488 8.15am to 5.15pm Mon - Thurs, 8.15am to 4.45pm Fri	hello@elite-greenhouses.co.uk	Currently on extended lead times - click here for details
SWALLOW GREENHOUSES	Telephone 01709 701 999 9.00am to 5.00pm Mon - Fri	sales@swallowgbltd.co.uk	Click here for delivery and installation lead times
HALLS GREENHOUSES	currently unavailable	ukmail@juliana.com	Currently out of stock - click here for details
EDEN GREENHOUSES	currently unavailable	ukmail@juliana.com	Currently out of stock - click here for details

Delivery timeframes have been slightly extended.
- Rhino Greenhouses delivered in 2 – 8 weeks
- Rhino Accessories delivered via courier in 2 – 3 weeks
- For Halls, Eden, Elite & Swallow delivery information, click here.
Our Norfolk Factory Show Site is closed until further notice.